Privacy Policy

Last updated: 3 September 2025

Hawthorne & Maple (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us about our relocation services.

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1. Who We Are
Hawthorne & Maple
99 Yorkville Ave, Toronto, ON M5R 1C1
📧 hello@hawthorneandmaple.com

Although we are based in Canada, we provide services to individuals relocating to the UK and adhere to UK data protection law, including the UK GDPR and the Data Protection Act 2018.

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2. What Information We Collect
We may collect and process the following data:

– Personal Information: Name, email address, phone number (optional), reason for relocation, consultation preferences (via contact form).
– Technical Data: IP address, browser type, operating system, and browsing activity via cookies and analytics tools.
– Communication Data: Any information you send via email or form submissions.

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 3. How We Use Your Data
We use your data for the following purposes:

– To respond to your enquiry or consultation request
– To provide our services to you
– To send you relevant information if you have opted in
– To improve the usability and performance of our website

Legal Bases for Processing:
– Your consent (for marketing or cookies)
– Performance of a contract (or steps prior to a contract)
– Legitimate interests (e.g., improving user experience)

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4. Sharing Your Data
We do not sell or rent your data. We may share your data with trusted third parties who help us deliver our services or maintain our website, including:

– Email platforms
– Web analytics providers
– Hosting services

Any data transfers outside the UK are protected by appropriate safeguards (e.g., Standard Contractual Clauses).

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5. How Long We Keep Your Data
We only keep personal data for as long as necessary:

– Contact form data: up to 2 years
– Email correspondence: up to 3 years or as required for ongoing client relationships

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6. Your Rights
Under UK data protection law, you have the right to:

– Access your personal data
– Request correction or deletion
– Object to or restrict processing
– Withdraw consent at any time
– Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of your rights, please email us at hello@hawthorneandmaple.com

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7. Cookies
We use cookies on our website. Please refer to our Cookie Policy for more information.

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8. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. The most recent version will always be available on this page.